Find who you need faster.
Find what you need faster.
Make smart business decisions.
With your desktop, phone and messaging tools all unified into a single click application, gone are the days of wasting time tracking down coworkers and information when you need it.
Fonality Heads Up Display (HUD) is the little bit of magic that integrates your phone system with the day-to-day business communication needs of your small- to medium-sized business. Audio Conference. Screen Share. Chat. Email. Call. Group message.
And it all integrates seamlessly with your Fonality phone system.
- Drag & Drop Call Management – Control your communications with the flick of the mouse to make, forward or even reject calls, send an email or join a conference.
- Find me / Follow me – Incoming calls can be routed to multiple locations, multiple phones simultaneously or in sequence.
- Employee Presence – In a glance, see any coworker’s status and connect through voice call, chat, conference, screen sharing, call mobile device, or even send a text.
- Visual Call Parking - Lets you ‘park’ a call temporarily and retrieve the call from another extension or device.
- Unlimited Queues – Create queues for different departments. Or track calls into a specific number to track and measure ROI on your marketing programs.
- Real-Time SLA Metrics - Keep your finger on the pulse of your business in real-time with a full 360 degree view of vital call metrics and reports.
- Monitor / Whisper / Barge – Equip your supervisors to monitor customer calls and provide one-way feedback to reps during customer calls. When needed, they can even barge in to take over the conversation.
- Record All or On The Fly – Record agent calls on the fly to be used later for training or archival purposes.
- Screen Share- Move beyond trying to describe what’s on your screen and actually show them. Screen share allows you to conduct on-the-fly presentations, demos, support requests and more.
- Audio Conferencing - Jump on a conference bridge and connect with team members or customers who work from different locations.