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Fonality will never share or sell your contact information with any other company. 

What do people think of you when they call?

Do they think you're a stable company with a professional staff?  

Or does a call to your office make them want to pull their hair out?

80% of businesses believe they offer excellent customer service.

Only 20% of customers agree.

A contact center solution from Fonality provides your employees premium features to access the right people, information and resources at the right time, no matter their location. Whether hosted at your site or hosted in the cloud, the flexibility of a Fonality solution can accommodate your growing business needs, at an SMB price.

Contact Center Solutions Within Your Reach
  • Call queues with real-time metrics so that you can accept more calls without increasing staff.
  • Auto attendants with skills-based routing so your customers reach the right person with the right information.
  • Call Recording so you can record and store agent calls on the fly for training and review.
  • Unlimited Queues allows you to track calls into a specific number to measure marketing program ROI.
  • Call recording, monitoring, barge and manager whisper to keep customer satisfaction ratings at an all-time high.